FAQs
Frequently Asked Questions
Where is my order & how do I track it?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use it to follow your order. Need help? Contact us at support@dubaiabaya.net or on WhatsApp.
Can I cancel or change my order?
Orders are processed quickly. If you need to cancel or modify your order, contact us immediately. If your order has already shipped, you will need to request a return according to our policy.
How do I return or exchange an item?
Email us at support@dubaiabaya.net with your order number, the item(s) you want to return, and the reason. We’ll provide step-by-step instructions.
What if I received the wrong item?
Please send us a photo and your order number. We’ll take care of the rest—either by reshipping or refunding the item.
What if an item is damaged or faulty?
Contact us within 2 days of delivery with photos. We offer either a full refund, a replacement, or a discount depending on the issue.
Which items are Final Sale?
Items marked Final Sale, discounted items, or personal hygiene products (e.g., hijabs, swimwear) are non-returnable. Please check the product page for sale labels.
I still have questions—what do I do?
Feel free to contact us at support@dubaiabaya.net or WhatsApp us. We usually respond within 24–48 hours.